Author: WesP

When leaders ask me how to build a resilient team, they usually mean a team that can handle pressure without falling apart. That’s a good start. But I think the bar should be higher. The teams I admire most don’t just survive pressure. They get stronger because of it. In...Continue reading

Every organization has one. The person who knows where everything is, who can fix the system when it crashes, who stays late to save the client and gets thanked at the all-hands. We call them our go-to people. Sometimes we call them heroes. I’ve spent a lot of my career...Continue reading

When executives tell me their teams lack accountability, I ask a simple question: “When something goes wrong, who fixes it?” The answer is almost always the leader. That’s the accountability problem in a sentence. We say we want people to own their work, and then we take ownership back the...Continue reading

Every leader I’ve worked with has done it. An employee brings you a problem, you can see the answer in about four seconds, and you give it to them. Or you take the file, fix it, and send it back. It feels efficient. It feels kind. It’s often the worst...Continue reading